What are the weights of the floats? The given weight are approximations. Donut, Pretzel - 500g Watermelon - 1.5kg Pineapple, Pizza, Flamingo, Rainbow Unicorn and Swans - 1.7kg Pegasus, Candy Unicorn - 3kg
What is the weight and size of the pump? 380g. It's slightly larger than our palm size. It's light and portable.
How many pumps should I rent? For larger floats like Swan, Flamingo, Pegasus & Unicorn, we suggest 1 pump to each float. For smaller floats like Donut, Pretzel, Pizza, Watermelon & Pineapple, they can share 1 pump with other floats.
Do you do events? Yes we do! Email us at: [email protected] Title: Events Enquiries
How many days can I rent according to the stated rental prices? The rental prices stated allows you up to 7 days rental, starting from the day you collect floats from us. Any rental below 7 days, you will still be charged at 7 days' pricing. Any additional day after 7 days, you will be charged at $4/day.
Do you sell the floats? Yes we do! Head over to our 'Buy Floats' tab or click here!
Where do you hold meet ups at? Clementi MRT station/ Redhill MRT Station. Sometimes it may vary, especially if we are travelling.
Can we collect at Clementi and return at Redhill or any other combinations? Yes, this is possible (:
If I collect the floats at night, will I be charged for that day's rental as well? Yes. All rental charges starts from the day you collect our floats.
ORDER/ PAYMENT/ CHARGES
How many discount codes can I apply? Only 1 discount code is applicable for your order.
How many days in advance should we book the floats for rental? Preferably (at least) 2 weeks in advance to avoid disappointments! If you wish to do last minute booking, chat us up on Carousell (@beachfrolicking) or Facebook (Beach Frolicking)
Can refunds be done on the spot upon returning? How do you do refunds? We are not able to do refund on the spot as we have yet to check the items carefully. We seek your understanding in this matter. However, we will refund you within 3 days. We do refunds by bank transfer and therefore it is necessary to provide us with your bank account number in your order form.
How do we know how much the penalty for damage will be? We will whatsapp you picture(s) of the affected areas on the float/ pumps to justify the amount we will be charging you for.
What if my flight is cancelled due to disasters to the country of visit? Kindly head over to our Terms & Conditions page for this issue.
FLIGHT-RELATED
Can I hand-carry the electric pump onto a flight? Yes, you may. We have had customers who hand-carried it and they are able to board the planes safely.
Is it safer to hand carry the Electric pump or to place it in the luggage? Hand carrying it will ensure that the product faces minimal impact. However, if you wish to place it in the luggage, do ensure that your clothes are wrapping around it, to give it sufficient cushion so as to cushion off the impact when the luggage gets 'tossed and thrown' by the airport service crew.
Can I place my floats in the the luggage without any protection? We strongly encourage you to place the floats in big zip lock bags and vacuum the air out of the bag so as to minimise any possible damages to the floats due to pressure differences or even when airlines throw your pieces of luggage around. A vacuumed bag will reduce the expansion and contractions of the material of the float which would then reduce the chances of burst floats.
Questions unanswered?
Kindly fill up the form below and submit your questions to us. We will reply within 24 hours!